"Policies on voice care should exist in all call centre environments, and should be reviewed regularly. Going forward, there needs to be an emphasis on the prevention of voice problems within the industry –- to maintain optimal vocal health," study researcher Dr. Diane Hazlett, the head of the School of Communication at the University of Ulster, said in a statement. "Employers in this sector need to show they better recognize just how important the voice is, to having a healthy, well supported workforce and a thriving business."
Read More:
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.